Strategic Account Manager: Growth & Solutions

A Hiring Company; Frederick (MD); On-site; USD 65,000 - 79,000; Full time

Job summary

Phoenix Mecano North America is seeking an Account Manager to build and maintain customer relationships, drive sales, and identify new opportunities. You will serve as the main contact for customers, negotiate pricing within guidelines, and collaborate with internal teams to deliver tailored solutions.

You will engage with engineers, plant managers, and other stakeholders, manage CRM activities, and develop strategic plans with customers.

Qualifications

• Strong relationship-building and communication skills.
• Ability to analyze data, negotiate, and present solutions.
• Professional phone etiquette and customer service.
• Ability to work independently, adapt to change, and resolve issues proactively.
• Experience with ERP and CRM systems (Microsoft Dynamics 365 preferred).
• Manufacturing experience and ability to engage directly in a technical manner.
• Experience with sales automation tools and technologies for data-driven decision making (CRM Copilot, Teams, Forecasting, Dashboards, Marketing Integration).
• Bilingual skills are a plus.

Responsibilities

• Build and maintain strong customer relationships to drive sales.
• Serve as main contact between Phoenix Mecano and customers.
• Negotiate pricing and terms independently within guidelines.
• Collaborate with finance and sales to resolve billing issues.
• Coordinate with engineering, production, and supply chain to deliver solutions.
• Develop strategic business plans with customers.
• Meet with customers in-person or virtual to discuss products and resolve issues.
• Track customer interactions in the CRM and generate repeat business.
• Review account data and plan customer and order acquisitions.
• Monitor sales metrics to ensure account growth.
• Engage with customers through social media (LinkedIn/Sales Navigator).

Skills

Relationship-building

Data analysis

Negotiation

Customer service

Independent work

Bilingual skills

Education

Bachelor's degree preferred

Tools

Dynamics 365

CRM Copilot

Microsoft Teams

Forecasting dashboards

Marketing integration

Job description

Phoenix Mecano North America is seeking an Account Manager to build and maintain customer relationships, drive sales, and identify new opportunities. You will serve as the main contact for customers, negotiate pricing within guidelines, and collaborate with internal teams to deliver tailored solutions.

You will engage with engineers, plant managers, and other stakeholders, manage CRM activities, and develop strategic plans with customers.