Strategic Account Manager — Growth & Retention Specialist

Kellermeyer Bergensons Services, LLC; Oceanside (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Kellermeyer Bergensons Services, LLC in Oceanside, CA is seeking an Account Manager to lead relationships with existing and newly acquired clients. You will serve as the primary point of contact, ensuring satisfaction, retention, and growth, while onboarding new clients and identifying sales opportunities.

This role requires collaboration with Sales, operations, and onboarding teams to ensure smooth handoffs, timely responses, and proactive account planning.

Qualifications

• 2–5 years client relationship management or similar role
• Experience with MS Word, Outlook, Excel, and PowerPoint
• Experience in the facilities industry
• Knowledge of janitorial services
• Experience working with C-suite and Director level clients
• Strong communication and active listening
• Excellent organization and time management
• Critical thinking and problem solving

Responsibilities

• Serve as the primary contact for assigned clients to maintain relationships
• Manage key accounts focusing on growth, retention and satisfaction
• Identify upsell and cross-sell opportunities to maximize sales
• Assist in development and execution of sales and account growth strategies
• Coordinate with Sales and onboarding team for smooth transition to account management
• Address client inquiries promptly and professionally
• Escalate complex service issues as needed
• Maintain client information in CRM systems
• Monitor account performance against goals and report to management
• Visit client sites to review scope of work and build relationships
• Prepare Quarterly Business Reviews using PowerPoint for each assigned customer

Skills

Client relationship management

Strong communication

Active listening

Organization

Time management

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Kellermeyer Bergensons Services, LLC in Oceanside, CA is seeking an Account Manager to lead relationships with existing and newly acquired clients. You will serve as the primary point of contact, ensuring satisfaction, retention, and growth, while onboarding new clients and identifying sales opportunities.

This role requires collaboration with Sales, operations, and onboarding teams to ensure smooth handoffs, timely responses, and proactive account planning.