Strategic Account Manager — Growth & Retention

Koble; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental

Vision

Disability insurance

401k Plan

Job summary

Koble is seeking an Account Manager to join our team and help deliver an excellent client experience as we help customers build and grow their businesses. You will manage and elevate client relationships, proactively handling account issues and taking ownership of retention and upsell opportunities.

Based in Lancaster, PA, you will conduct regular communications, visit clients, and represent customer goals back to the team while driving growth across your book of business.

Qualifications

• Experience maintaining and growing client relationships.
• Ability to address client issues proactively and resolve them.
• Detail oriented with tracking of client conversations and requests.
• Strong communication and collaboration with teams.

Responsibilities

• Establish robust relationships with customers in your book of business.
• Conduct regular calls, emails, and client visits; participate in events if needed.
• Proactively address and guide resolution for client issues.
• Own annual subscription renewals.
• Identify upsell opportunities within your book of business.
• Represent customer goals and needs back to the Koble team.

Skills

Client relationship management

Proactive problem solving

Attention to detail

Strong communication

Account management experience

Tools

ERP software

Job description

Koble is seeking an Account Manager to join our team and help deliver an excellent client experience as we help customers build and grow their businesses. You will manage and elevate client relationships, proactively handling account issues and taking ownership of retention and upsell opportunities.

Based in Lancaster, PA, you will conduct regular communications, visit clients, and represent customer goals back to the team while driving growth across your book of business.