Strategic Account Manager - Growth & Retention

ENVISION INC; Wichita (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

ENVISION INC in Wichita, KS is seeking a dedicated account manager to oversee a defined portfolio of customer accounts. You will serve as the primary point of contact, ensuring satisfaction, retention, and long-term relationship growth by aligning company products with client needs.

Responsibilities include onboarding, ongoing support, and renewals; coordinating with sales, operations, and customer support to ensure timely and accurate delivery of products or services; monitoring account

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service experience in an industrial industry.
• Proficiency in Microsoft Office; Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams (sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalate concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.
• Support our direct government sales channel customers.

Skills

Communication

Problem solving

Interpersonal skills

Attention to detail

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Dynamics AX

Job description

ENVISION INC in Wichita, KS is seeking a dedicated account manager to oversee a defined portfolio of customer accounts. You will serve as the primary point of contact, ensuring satisfaction, retention, and long-term relationship growth by aligning company products with client needs.

Responsibilities include onboarding, ongoing support, and renewals; coordinating with sales, operations, and customer support to ensure timely and accurate delivery of products or services; monitoring account