Strategic Key Account Manager — Growth & Retention

American Food & Vending; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

401K match

Employee Assistance Program

Medical, Prescription, Dental, and Vis

Training & development programs

Bonus programs for eligible positions

Job summary

American Food & Vending in Kansas City, MO seeks a Key Account Manager to own and grow a portfolio of Tier 1-3 refreshment accounts. You will drive retention, renewals, and cross-sell while building executive relationships and a growth roadmap.

Responsibilities include leading executive reviews, expanding service lines, and maintaining accurate Salesforce data. Travel within territory and strong communication skills are essential for success.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years managing a book of B2B accounts with retention and revenue growth; field-based.
• Proven record of growing existing accounts, with specific numbers.
• Experience running executive-level business reviews and presenting performance data to client leadership.
• Strong verbal and written communication skills, including building a business case.
• Ability to work independently, manage a multi-account book without daily direction, and set own cadence.
• Proficiency with Salesforce or a comparable CRM, including forecasting and pipeline management.
• Willingness to travel within the assigned territory, some overnight travel.

Responsibilities

• Own retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.
• Grow the book by selling additional service lines, capturing new client sites and following client headcount growth.
• Build and maintain relationships above the day-to-day contact, including facility, workplace experience, HR and finance stakeholders.
• Lead Executive Business Reviews on the tier cadence, presenting performance, value delivered and a forward growth roadmap.
• Build and maintain a written growth plan for every Tier 1 and Tier 2 account, with named cross-sell, site and headcount opportunities.
• Classify every account by Tier, Growth and Health, keep the classification current, and submit changes for sales leadership approval.
• Monitor account health signals including NPS, ticket volume, receivables and contact changes. Escalate at-risk accounts and build a save plan with owners and dates.
• Partner with the Business Development Manager on large or complex expansions and with operations on service delivery, escalating issues rather than absorbing operational work.
• Maintain accurate account, contact, renewal and pipeline data in Salesforce, and forecast the book accurately.
• Maintain working knowledge of micro market, office coffee, pantry and vending offerings and the direction of the category.
• May be assigned other duties and responsibilities as needed.

Skills

Account management

Retention growth

Sales forecasting

Salesforce CRM

Travel readiness

Communication

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

American Food & Vending in Kansas City, MO seeks a Key Account Manager to own and grow a portfolio of Tier 1-3 refreshment accounts. You will drive retention, renewals, and cross-sell while building executive relationships and a growth roadmap.

Responsibilities include leading executive reviews, expanding service lines, and maintaining accurate Salesforce data. Travel within territory and strong communication skills are essential for success.