Strategic Account Manager: Growth & Partnerships

Envision, Inc.; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Envision, Inc. in Wichita, KS seeks an Account Manager to manage a defined portfolio of customer accounts, serving as the primary contact and aligning company products to client needs.

You will build long-term relationships, onboard new clients, and coordinate with sales, operations, support, and finance to ensure timely delivery, monitor satisfaction, and renewals. Strong MS Office skills and industry experience are a plus.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience in an industrial setting.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail and analytical abilities.
• Proficient with Microsoft Office; Dynamics AX experience preferred.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain long-term client relationships.
• Understand customer objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with sales, operations, customer support, and finance to ensure timely delivery.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalation concerns as needed.
• Maintain accurate account records in ERP, CRM, and other internal systems.
• Support our direct government sales channel customers.

Skills

Communication

Problem-solving

Interpersonal skills

Attention to detail

Analytical skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Dynamics AX

Job description

Envision, Inc. in Wichita, KS seeks an Account Manager to manage a defined portfolio of customer accounts, serving as the primary contact and aligning company products to client needs.

You will build long-term relationships, onboard new clients, and coordinate with sales, operations, support, and finance to ensure timely delivery, monitor satisfaction, and renewals. Strong MS Office skills and industry experience are a plus.