Account Manager

Koble; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental

Vision

Disability insurance

401k Plan

Job summary

Koble is seeking an Account Manager to join our team and help deliver an excellent client experience as we help customers build and grow their businesses. You will manage and elevate client relationships, proactively handling account issues and taking ownership of retention and upsell opportunities.

Based in Lancaster, PA, you will conduct regular communications, visit clients, and represent customer goals back to the team while driving growth across your book of business.

Qualifications

• Experience maintaining and growing client relationships.
• Ability to address client issues proactively and resolve them.
• Detail oriented with tracking of client conversations and requests.
• Strong communication and collaboration with teams.

Responsibilities

• Establish robust relationships with customers in your book of business.
• Conduct regular calls, emails, and client visits; participate in events if needed.
• Proactively address and guide resolution for client issues.
• Own annual subscription renewals.
• Identify upsell opportunities within your book of business.
• Represent customer goals and needs back to the Koble team.

Skills

Client relationship management

Proactive problem solving

Attention to detail

Strong communication

Account management experience

Tools

ERP software

Job description

We are seeking an Account Manager to join our team and help us continue to deliver an excellent client experience as we help customers build and grow their businesses.

In this role, you would be responsible for managing and elevating client relationships, proactively handling account issues, and taking ownership of retention and upsell opportunities.

Location

Lancaster, PA

In this role you would:

• Establish robust relationships with customers in your book of business
• Conduct regular communication through calls, emails, and client visits, with occasional participation in trade shows and industry events to cultivate valuable relationships
• Proactively address and guide resolution for client issues
• Own annual subscription renewals
• Identify additional areas we could serve the customer, and drive upsell opportunities within your book of business
• Effectively represent customer goals and needs back to the Koble team

We are seeking an individual who is:

• Committed to client success
• Attentive and responsive to client needs
• Detail oriented, particularly when it comes to keeping track of client conversations and following through on client requests
• Diligent with research to understand the client's industry
• Invested in the overall success of their team and actively contributes to team synergy
• Comfortable with ambiguity
• Experienced in working in a business environment
• A proactive problem solver

As a member of the Koble team you'll receive

• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• 401k Plan

About Us

For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.

Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.

Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast!

If your responses to the application are obviously un-edited AI, you'll be disqualified from this position.