Strategic Account Manager — Growth & Renewals (Remote)

Vantage Analytics; United States; Hybrid; USD 86,000 - 114,000; Full time

Benefits offered by this job

Remote-friendly

Home-office stipend

Annual company retreats

Job summary

Vantage Analytics is seeking an Account Manager to lead growth, renewals, and client success for retail partners. You will own the relationship from discovery through steady-state growth, coordinating with Product and Finance to drive revenue and client satisfaction.

You will be on-site at client offices in the Greater Toronto area up to 3 days a week, in a remote-friendly, hybrid environment. Excellent communication and negotiation skills are essential.

Qualifications

• 5-7 years of experience in account management, sales or client success.
• Proven track record of growing revenue within existing accounts.
• Strong technical aptitude with CRM, project management, and collaboration tools.
• Excellent written and verbal communication and presentation skills.
• Ability to manage renewals, scope changes, and customer communications.

Responsibilities

• Grow revenue and expand accounts with growth plans and upsell opportunities.
• Own renewals end to end, including pricing, approvals and CRM accuracy.
• Scope new work and manage cost adjustments with changing requirements.
• Meet with Finance regularly to review spend and forecast.
• Lead quarterly business reviews and provide data-driven recommendations.
• Own client communications and day-to-day account delivery.
• Launch new clients with onboarding, training, and go-to-market planning.

Skills

Account management

Renewals management

Client communication

Growth planning

Negotiation

Data-driven recommendations

Tools

CRM

Project management tools

Video conferencing

Slack

G-Suite

Job description

Vantage Analytics is seeking an Account Manager to lead growth, renewals, and client success for retail partners. You will own the relationship from discovery through steady-state growth, coordinating with Product and Finance to drive revenue and client satisfaction.

You will be on-site at client offices in the Greater Toronto area up to 3 days a week, in a remote-friendly, hybrid environment. Excellent communication and negotiation skills are essential.