Strategic SaaS Account Manager — Growth & Renewals

PagerDuty; Oklahoma City (OK); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid time off

Paid holidays

Wellness programs

Volunteer time off

Job summary

PagerDuty, Inc. is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver exceptional customer outcomes, drive renewals, and identify expansion opportunities that deliver measurable business value.

The ideal candidate is a proactive relationship builder with 7+ years of customer-facing experience (Account Management, Customer Success or Renewals), strong commercial acumen, and experience with

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Renewals

Salesforce

Analytics Tools

Education

Bachelor's degree or equivalent experience

Tools

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver exceptional customer outcomes, drive renewals, and identify expansion opportunities that deliver measurable business value.

The ideal candidate is a proactive relationship builder with 7+ years of customer-facing experience (Account Management, Customer Success or Renewals), strong commercial acumen, and experience with