Strategic Account Leader for Growth & Renewals

The Token Playbook; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible work options

Well-being and learning stipends

Dedicated time off

Job summary

HUMAN is seeking an Account Manager to own and grow customer relationships, drive adoption, renewals, and expansion across HUMAN’s solutions. You will serve as a trusted advisor, align stakeholders with business goals, and lead cross-functional collaboration to deliver successful outcomes.

You will manage a portfolio, identify risks and opportunities, and develop strategic plans while coordinating with Product, Marketing, Finance, and Tech teams to maximize value and retention.

Qualifications

• 8+ years in account management or related commercial roles with quota,
• Experience in ad tech, media, or digital advertising ecosystems,
• Ability to translate business needs into value propositions and actions,
• Strong track record of upsell and cross-sell with customers
• ,

Responsibilities

• Build and maintain relationships with customer stakeholders and decision-makers.
• Drive product adoption through knowledge sharing and best practices.
• Develop account strategies and plans to increase customer value.
• Identify, prepare, and execute upsell and cross-sell opportunities.
• Lead renewal planning and coordinate internal resources for renewals.
• Conduct customer-facing business reviews and strategy sessions.
• Collaborate with Product, Marketing, Finance, Customer Success, and technical teams to ensure outcomes.

Skills

Account management

Consultative sales

Executive communication

Strategic thinking

Relationship building

Job description

HUMAN is seeking an Account Manager to own and grow customer relationships, drive adoption, renewals, and expansion across HUMAN’s solutions. You will serve as a trusted advisor, align stakeholders with business goals, and lead cross-functional collaboration to deliver successful outcomes.

You will manage a portfolio, identify risks and opportunities, and develop strategic plans while coordinating with Product, Marketing, Finance, and Tech teams to maximize value and retention.