Strategic Account Manager: Growth & Relationships

Brook + Whittle - Sprink; Golden (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO 104 hours

401(k) auto-enroll at 3%

Short term disability

Voluntary life insurance

Flexible spending account

Critical illness insurance

Hospital indemnity insurance

Telemedicine

Long term disability

EAP

Job summary

Brook & Whittle Ltd. is seeking an Account Manager to manage an assigned portfolio of customers across multiple brands. You will be the primary contact, coordinate with Sales, Production, and Operations, and identify opportunities to grow revenue while ensuring accurate order fulfillment.

The role requires strong English communication, ERP/order-entry experience, and a proactive approach to customer needs and retention. This on-site position offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree strongly preferred.
• 5+ years in customer success, account management, inside sales, or related printing industry experience.

Responsibilities

• Owns day-to-day relationships and service delivery for an assigned portfolio.
• Enters customer orders into ERP and coordinates with internal teams for timely fulfillment.
• Arranges samples and gathers materials for customer projects.
• Confirms shipments and provides documentation to customers.
• Maintains customer profiles and program documentation.
• Expedites shipments with production, warehouse, and carriers.
• Handles customer complaints and coordinates resolution with Quality.
• Participates in daily production meetings and reports on performance.
• Performs Inside Sales activities to identify needs and opportunities.

Skills

Reading & writing English

Verbal & written communication

Computer proficiency

Detail oriented

Microsoft Office Suite

Consultative account management

Education

Bachelor’s degree preferred

High school diploma or GED

Tools

ERP system

Job description

Brook & Whittle Ltd. is seeking an Account Manager to manage an assigned portfolio of customers across multiple brands. You will be the primary contact, coordinate with Sales, Production, and Operations, and identify opportunities to grow revenue while ensuring accurate order fulfillment.

The role requires strong English communication, ERP/order-entry experience, and a proactive approach to customer needs and retention. This on-site position offers comprehensive benefits and growth opportunities.