Account Manager

Ward-Kraft, Inc.; Fort Scott (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

Ward-Kraft, Inc. is seeking a dynamic Account Manager in Fort Scott, Kansas, responsible for managing and growing a portfolio of distributor and Manufacturer Representative accounts. This role requires a proactive approach to drive revenue growth and enhance customer relationships.

The ideal candidate will have a strong track record in relationship management, strategic account planning, and the ability to protect profitability while winning new business. The position emphasizes operational excellence, including order management and market intelligence gathering.

Qualifications

• Proven ability to grow accounts year-over-year.
• Strong knowledge of business operations and customer relationship management.
• Experience in strategic account planning and market analysis.

Responsibilities

• Grow assigned accounts year-over-year.
• Serve as the primary contact for customers.
• Own orders from PO to delivery.
• Continuously gather market intel and research industries.

Skills

Relationship management

Revenue growth strategies

Market research

CRM documentation

Pricing and profitability management

Job description

Ward-Kraft is seeking a relationship-driven, revenue-generating Account Manager to own and grow a portfolio of distributor and Manufacturer Representative accounts. This is not a passive account maintenance role. This position owns the full customer lifecycle from strategic development and quoting to order execution and long-term expansion. Our Account Managers operate as business leaders of their accounts, driving profitable growth while protecting operational excellence and customer satisfaction.

What You’ll Do

Drive Revenue & Growth

• Grow assigned accounts year-over-year
• Identify cross-sell, new applications, and expansion opportunities
• Improve quote capture rates through disciplined follow-up
• Develop strategic account plans
• Research industries, competitors, and market shifts
• Identify and qualify Manufacturer Representative opportunities

Own the Customer Relationship

• Serve as the primary point of contact
• Develop deep knowledge of each customer’s business model, decision-makers, markets, and profitability drivers
• Build long-term, trust-based partnerships
• Maintain thorough research and CRM documentation

Own Pricing & Profitability

• Understand margins, cost drivers, and volume leverage
• Follow up on open quotes
• Document competitive insights and lost opportunities
• Protect profitability while winning business

Ensure Operational Excellence

• Own orders from PO to delivery
• Verify specs, pricing, and delivery requirements
• Ensure accurate order entry
• Proactively communicate updates and delays
• Coordinate clean internal handoffs

Lead Through Knowledge & Market Intelligence

• Continuously gather market intel
• Research customer industries and competitive positioning
• Use data to support strategic decisions
• Maintain organized CRM documentation
• Escalate proactively when revenue or relationships are at risk