Strategic Account Manager – Construction & Design Growth

Construction Resources, Ltd.; Dallas, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and 

AD&D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources, Ltd. is seeking an Account Manager to manage and grow customer relationships while delivering an exceptional customer experience.

You will be the main point of contact for customers, providing sales support, product information, pricing, lead times, scheduling, and solutions throughout the sales process. You will collaborate with builders, designers, remodelers, and retail customers to support existing accounts, secure new business, and drive profitable sales growth.

Qualifications

• 3-5 years of experience in account management, sales, customer service, or the construction industry.
• Hands-on knowledge of construction-related products and/or sales preferred.
• Strong relationship-building and customer service skills.
• Must possess a valid driver's license and maintain a good driving record.
• Excellent organization and time-management skills.

Responsibilities

• Provide excellent account management, sales support, and customer service to all assigned accounts.
• Develop and maintain strong relationships with customers and key account contacts.
• Identify opportunities to grow existing accounts and generate new business.
• Follow up with customers by phone and email to secure orders and maintain relationships.
• Provide customers with product specifications, pricing, lead times, and delivery/install information.
• Conduct product and service presentations as needed.
• Coordinate with internal teams to communicate scheduling changes and job readiness.
• Visit jobsites as needed to provide customer and sales support.
• Proactively communicate with customers throughout the order and installation process.
• Resolve customer concerns and coordinate solutions with the appropriate internal teams.
• Follow up to ensure customer satisfaction and successful completion of projects.
• Collect deposits and outstanding balances as needed.
• Assist with collections when necessary.
• Attend sales meetings, training, and company functions as required.
• Participate in industry events, sponsorships, and networking opportunities as needed.
• Work with internal partners, including National Account Management and Customer Service, to address field issues and provide solutions.
• Work retail leads as assigned, particularly within fireplace and surround product categories.
• Maintain a strong understanding of Construction Resources products, services, and processes.

Skills

Account management

Sales support

Customer service

Relationship building

Problem solving

Time management

Microsoft Office

Job description

Construction Resources, Ltd. is seeking an Account Manager to manage and grow customer relationships while delivering an exceptional customer experience.

You will be the main point of contact for customers, providing sales support, product information, pricing, lead times, scheduling, and solutions throughout the sales process. You will collaborate with builders, designers, remodelers, and retail customers to support existing accounts, secure new business, and drive profitable sales growth.