Strategic Account Manager - Growth & Client Success Remote

Propellic; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote-first

Medical/dental/vision

401(k) match

PTO & holidays

MacBook provided

Wellness stipend

Dev/learning budget

Autonomy culture

Job summary

Propellic is seeking an experienced Account Manager to serve as the primary liaison for assigned accounts, translating marketing work into measurable business outcomes. You will own cross-channel storytelling, anchor all initiatives to client North Star metrics, and drive client satisfaction while identifying upsell opportunities.

You will collaborate with the PMO to ensure profitable delivery, monitor margins, and leverage AI to streamline reporting and knowledge management.

Qualifications

• 5+ years in client service or account management.
• Relationship-driven with a mindset to expand accounts.
• Able to discuss client revenue and goals alongside campaign metrics.
• Comfortable using AI and automation to support reporting and insights.
• Excellent communicator coordinating across client, PMO, and delivery teams.

Responsibilities

• Serve as the primary contact and trusted advisor for your accounts.
• Tie initiatives to the client’s North Star metric and lead QBRs.
• Identify at-risk accounts early and pair flags with recovery plans.
• Close upsell, cross-sell, and scope-expansion opportunities.
• Partner with the PMO on scoping, delivery, and margin management.
• Leverage AI for client insight, reporting, and knowledge management.

Skills

Client service

Account management

Cross-selling

QBR facilitation

Data storytelling

Job description

Propellic is seeking an experienced Account Manager to serve as the primary liaison for assigned accounts, translating marketing work into measurable business outcomes. You will own cross-channel storytelling, anchor all initiatives to client North Star metrics, and drive client satisfaction while identifying upsell opportunities.

You will collaborate with the PMO to ensure profitable delivery, monitor margins, and leverage AI to streamline reporting and knowledge management.