Client Growth & Success Manager — Remote/Hybrid

PIC; Pittsburgh (Allegheny County); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental coverage

Vision coverage

Supplemental insurance

Hybrid/Remote options

Company computer

Paid time off

Résumé du poste

PIC, a growth-focused marketing agency, seeks an Account Manager to own client relationships, structure moving parts, and turn strategy into action. You will coordinate with strategists and specialists to shape marketing plans and ensure clear progress for clients across industries.

The role emphasizes managing expectations, reporting insights, and identifying growth opportunities while maintaining a collaborative, accountable client experience. Hybrid/remote options available.

Qualifications

• 2–5+ years of experience in account management, client services, project management, or a similar role (agency experience is a plus).
• Working knowledge of digital marketing services such as SEO, paid media, content, websites, and email marketing.
• Experience with a variety of marketing tools; familiarity with HubSpot/CRMs, Wordpress/Shopify, GA4, and Asana is a plus.
• Strong organizational skills and the ability to manage timelines and dependencies.
• Confidence leading meetings and communicating with stakeholders at different levels.
• Problem-solving mindset and comfort making judgment calls.
• Curiosity and a desire to keep learning as the industry evolves.

Responsabilités

• Serve as the primary point of contact and trusted guide for a portfolio of clients across industries and service mixes, walking with them to achieve their growth goals.
• Build trusted, long-term relationships by deeply understanding each client's goals, challenges, and internal dynamics.
• Interpret client needs and convert them into clear direction for internal teams. Simplify progress and roadblocks to report back to the client with updates for decisions.
• Facilitate PIC's Hero Mission Strategy: help clients define their Hero and the Mission they pursue to align marketing efforts with the customer journey.
• Partner with strategists and channel specialists to shape and execute marketing plans.
• Ensure work is scoped accurately, priorities are clear, and projects move forward efficiently.
• Monitor performance at a high level, flag risks or opportunities early, and help guide optimization conversations.
• Lead recurring client meetings with purpose: setting agendas, guiding conversations, and keeping discussions grounded in goals and results.
• Coordinate reporting and insights to tell a story, not just deliver metrics.
• Manage client questions, feedback, and requests with clarity, confidence, and follow-through.
• Identify opportunities to expand or refine services when beneficial for the client.
• Work with internal leadership and strategists to scope next steps, renewals, and add-on initiatives.
• Keep projects organized, timelines realistic, and expectations aligned across teams.
• Use tools like Asana and Harvest to track work, time, and progress.
• Contribute to improving templates, processes, and workflows as PIC matures and scales.

Connaissances

Account management

Digital marketing

HubSpot/CRM

WordPress/Shopify

GA4

Asana

Organization

Meeting facilitation

Problem solving

Curiosity/learning

Outils

Asana

WordPress

Shopify

GA4

CRM systems

Description du poste

PIC, a growth-focused marketing agency, seeks an Account Manager to own client relationships, structure moving parts, and turn strategy into action. You will coordinate with strategists and specialists to shape marketing plans and ensure clear progress for clients across industries.

The role emphasizes managing expectations, reporting insights, and identifying growth opportunities while maintaining a collaborative, accountable client experience. Hybrid/remote options available.