Strategic Account Manager — Growth & Adoption

Mediaocean LLC; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Mediaocean in Chicago/New York City is seeking a CE Account Manager to drive customer adoption and satisfaction. You will leverage consulting skills to identify efficiencies and ensure customers realize full value from Mediaocean software solutions.

You will build strong relationships with user contacts, conduct regular meetings, and collaborate with the sales team to explore cross-sell opportunities while managing multiple priorities in a hybrid work setting.

Qualifications

• 3+ years of account management experience.
• 5+ years in a client-facing role with strong communication skills.
• Advertising industry experience preferred.
• Experience with Mediaocean applications is a plus.
• Ability to manage competing priorities and work cross-functionally with urgency and accuracy.
• Excellent attention to detail and strong follow-up skills.
• Proficiency with Excel, PowerPoint, SharePoint; Salesforce, Zendesk, Jira, Smartsheet a plus.

Responsibilities

• Provide expertise in customer process and workflow for assigned book of business.
• Execute a coordinated account plan aligned with goals for growth and adoption of Mediaocean solutions.
• Maintain regular customer meetings to consult end users and address business needs, and identify cross-sell opportunities.
• Establish business partnerships with customer contacts (Media Director, Finance Director)
• Communicate with Mediaocean team regarding customer activities and product feedback
• Identify customer satisfaction risks and mitigate escalations
• Prioritize and schedule work to meet targets and report actions after meetings
• Advocate best practices to improve customer experience and communicate value of Mediaocean solutions
• Expand knowledge of Mediaocean solutions and build SME in areas of concentration

Skills

Account management

Client-facing communication

Advertising industry

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Cross-functional collaboration

Tools

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Job description

Mediaocean in Chicago/New York City is seeking a CE Account Manager to drive customer adoption and satisfaction. You will leverage consulting skills to identify efficiencies and ensure customers realize full value from Mediaocean software solutions.

You will build strong relationships with user contacts, conduct regular meetings, and collaborate with the sales team to explore cross-sell opportunities while managing multiple priorities in a hybrid work setting.