Account Manager

Mediaocean LLC; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Mediaocean in Chicago/New York City is seeking a CE Account Manager to drive customer adoption and satisfaction. You will leverage consulting skills to identify efficiencies and ensure customers realize full value from Mediaocean software solutions.

You will build strong relationships with user contacts, conduct regular meetings, and collaborate with the sales team to explore cross-sell opportunities while managing multiple priorities in a hybrid work setting.

Qualifications

• 3+ years of account management experience.
• 5+ years in a client-facing role with strong communication skills.
• Advertising industry experience preferred.
• Experience with Mediaocean applications is a plus.
• Ability to manage competing priorities and work cross-functionally with urgency and accuracy.
• Excellent attention to detail and strong follow-up skills.
• Proficiency with Excel, PowerPoint, SharePoint; Salesforce, Zendesk, Jira, Smartsheet a plus.

Responsibilities

• Provide expertise in customer process and workflow for assigned book of business.
• Execute a coordinated account plan aligned with goals for growth and adoption of Mediaocean solutions.
• Maintain regular customer meetings to consult end users and address business needs, and identify cross-sell opportunities.
• Establish business partnerships with customer contacts (Media Director, Finance Director)
• Communicate with Mediaocean team regarding customer activities and product feedback
• Identify customer satisfaction risks and mitigate escalations
• Prioritize and schedule work to meet targets and report actions after meetings
• Advocate best practices to improve customer experience and communicate value of Mediaocean solutions
• Expand knowledge of Mediaocean solutions and build SME in areas of concentration

Skills

Account management

Client-facing communication

Advertising industry

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Cross-functional collaboration

Tools

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Job description

Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.

Job Description

What You Will Do:

As a CE Account Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions. You will build impactful business relationships with our users through collaboration and delivering results.

Responsibilities will include:

• Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
• Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
• Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
• Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
• Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
• Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
• Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
• Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration

Qualifications

• 3+ years of account management experience
• 5+ years of experience in a client-facing role with impeccable communication skills
• Advertising industry experience preferred
• Prior experience with Mediaocean applicationsis a plus
• Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally
• Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections
• Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables
• Proficiency with Excel, PowerPoint, SharePoint; Salesforce, Zendesk, Jira, and Smartsheet a plus

Additional Information

Our budgeted compensation range for this opportunity is $90,000 - $100,000, commensurate with experience and skills. This position is open to candidates in the Chicago or New York City areas who are able to work from the office up to three days per week, or as business needs require.

All your information will be kept confidential according to EEO guidelines.

Mediaoceanrecognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns.Mediaoceanis committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.