Strategic Account Manager - Ad Tech & Growth

Prisma; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Prisma is seeking a CE Account Manager to drive customer adoption and satisfaction for our advertising customers. In this visible role you will use your consultative skills to identify opportunities for efficiencies and ensure customers leverage the full value of our software solutions, building impactful relationships through collaboration and results.

This Chicago/New York-based position offers a hybrid work model with up to three days in the office per week, a compensation range of

Qualifications

• 3+ years of account management experience.
• 5+ years in a client-facing role with strong communication skills.
• Advertising industry experience preferred.
• Experience with Mediaocean applications is a plus.
• Ability to manage priorities and collaborate cross-functionally.
• Strong negotiation and customer advocacy skills.

Responsibilities

• Provide guidance in customer workflow on a functional level.
• Execute an account plan to drive growth and adoption of Mediaocean solutions.
• Maintain regular customer meetings to consult end users and identify needs.
• Identify cross-sell and up-sell opportunities for the Sales Team.
• Establish partnerships with key customer contacts (Media/Finance leads).
• Communicate product feedback to the Mediaocean team.
• Mitigate escalations with a proactive, solution-based approach.
• Schedule work to meet targets and report outcomes to stakeholders.
• Advocate best practices to improve customer experience and value.
• Expand knowledge of Mediaocean solutions and best practices.

Skills

Account management

Client-facing

Communication

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Tools

Salesforce

Zendesk

Jira

Smartsheet

SharePoint

Job description

Prisma is seeking a CE Account Manager to drive customer adoption and satisfaction for our advertising customers. In this visible role you will use your consultative skills to identify opportunities for efficiencies and ensure customers leverage the full value of our software solutions, building impactful relationships through collaboration and results.

This Chicago/New York-based position offers a hybrid work model with up to three days in the office per week, a compensation range of