Strategic Account Manager - Facility Services

TriStar Building Services, Inc; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

TriStar Building Services, Inc., based in Nashville, Tennessee, is seeking an Account Manager to strengthen client relationships across a portfolio of commercial accounts. The role requires meticulous organization, attention to detail, and leadership of field personnel to ensure quality service.

You will conduct on-site inspections, oversee service delivery, coordinate staffing, monitor budgets, and maintain accurate records.

Qualifications

• Client relationship management and ability to build long-term partnerships.
• Operational coordination to oversee service delivery and scheduling.
• Strong organizational and time management for multiple accounts.
• Analytical and problem-solving to monitor performance metrics.
• Proficiency with basic office software and internal systems.
• Experience in facilities services or building maintenance preferred.
• Ability to work on-site and conduct regular site visits.
• HS diploma required; associate or bachelor’s degree a plus.

Responsibilities

• Serve as the primary contact for an assigned portfolio of commercial clients.
• Conduct on-site inspections to evaluate service quality and contract compliance.
• Develop proactive quality assurance strategies to address service gaps.
• Provide leadership and feedback to field supervisors and crews.
• Coordinate staffing and scheduling across client locations.
• Monitor budgets, inventory, and cost-control measures.
• Respond promptly to client and staff inquiries and issues.
• Maintain records of site inspections and communications.

Skills

Client relationship management

Operational coordination

Organizational/time management

Analytical/problem-solving

Office software proficiency

Facilities services experience

On-site work capability

Internal systems familiarity

Education

High School diploma or equivalent; associate or bachelor's degree preferred

Tools

Office software

Internal systems

Job description

TriStar Building Services, Inc., based in Nashville, Tennessee, is seeking an Account Manager to strengthen client relationships across a portfolio of commercial accounts. The role requires meticulous organization, attention to detail, and leadership of field personnel to ensure quality service.

You will conduct on-site inspections, oversee service delivery, coordinate staffing, monitor budgets, and maintain accurate records.