Facilities Account Manager: Field-Driven Client Success

City Wide Facility Solutions; Rogers (AL); On-site; USD 50,000 - 110,000; Full time

Benefits offered by this job

Base salary 50k-110k USD/year

Car allowance

Cell phone allowance

Mentorship and ongoing training

Company-issued laptop

Paid time off + 6 holidays

Health, Dental, and Vision insurance

Job summary

City Wide Facility Solutions is seeking an Account Manager to serve as the primary contact for a portfolio of commercial clients, overseeing field operations, inspections, and service quality. You will build lasting client relationships, identify expansion opportunities, and coordinate with internal teams to ensure responsive after-hours support.

The role is field-facing, requiring travel within NW Arkansas, strong communication, and problem-solving skills.

Qualifications

• 3+ years of experience in account management, facility services, or building maintenance.
• Strong communication skills and confidence interacting with clients, contractors, and other stakeholders.
• Experience using a CRM system to document activity and manage client information.
• Valid driver''s license, clean driving record, and ability to travel daily within NW Arkansas.
• Eligible to work in the United States.
• Spanish language fluency is a plus.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations.
• Work independently while being supported by a team that includes the Director of Operations and administrative staff.
• Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities.

Skills

Account management

Facility services

Building maintenance

Communication skills

CRM system

Education

High school diploma

Tools

CRM system

Job description

City Wide Facility Solutions is seeking an Account Manager to serve as the primary contact for a portfolio of commercial clients, overseeing field operations, inspections, and service quality. You will build lasting client relationships, identify expansion opportunities, and coordinate with internal teams to ensure responsive after-hours support.

The role is field-facing, requiring travel within NW Arkansas, strong communication, and problem-solving skills.