Account Manager

TriStar Building Services, Inc; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

TriStar Building Services, Inc., based in Nashville, Tennessee, is seeking an Account Manager to strengthen client relationships across a portfolio of commercial accounts. The role requires meticulous organization, attention to detail, and leadership of field personnel to ensure quality service.

You will conduct on-site inspections, oversee service delivery, coordinate staffing, monitor budgets, and maintain accurate records.

Qualifications

• Client relationship management and ability to build long-term partnerships.
• Operational coordination to oversee service delivery and scheduling.
• Strong organizational and time management for multiple accounts.
• Analytical and problem-solving to monitor performance metrics.
• Proficiency with basic office software and internal systems.
• Experience in facilities services or building maintenance preferred.
• Ability to work on-site and conduct regular site visits.
• HS diploma required; associate or bachelor’s degree a plus.

Responsibilities

• Serve as the primary contact for an assigned portfolio of commercial clients.
• Conduct on-site inspections to evaluate service quality and contract compliance.
• Develop proactive quality assurance strategies to address service gaps.
• Provide leadership and feedback to field supervisors and crews.
• Coordinate staffing and scheduling across client locations.
• Monitor budgets, inventory, and cost-control measures.
• Respond promptly to client and staff inquiries and issues.
• Maintain records of site inspections and communications.

Skills

Client relationship management

Operational coordination

Organizational/time management

Analytical/problem-solving

Office software proficiency

Facilities services experience

On-site work capability

Internal systems familiarity

Education

High School diploma or equivalent; associate or bachelor's degree preferred

Tools

Office software

Internal systems

Job description

Company Description

TriStar Building Services, Inc., based in Nashville, Tennessee, has provided commercial janitorial services since 1989. The company now services more than 15 million square feet in the Middle Tennessee area every night. TriStar supports a wide range of industries, including office, medical, education, and warehouse facilities. The team is focused on reliable, high-quality building services and long-term relationships with clients.

Role Description

The Account Manager is a key member of Tristar's operations team, responsible for managing and strengthening client relationships across an assigned portfolio of commercial accounts. This role requires a highly organized, detail-oriented professional with demonstrated ability to oversee service delivery, lead field personnel, and ensure consistent quality standards are maintained at all times. The ideal candidate exercises sound judgment, communicates with clarity and professionalism, and takes a proactive approach to client satisfaction and operational performance.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of commercial clients; cultivate and maintain strong, trust-based relationships through regular communication and responsive service
• Conduct scheduled and unscheduled on-site inspections to evaluate service quality, assess cleaning procedures, and ensure compliance with client contract specifications
• Develop and implement proactive quality assurance strategies to identify and address service gaps before they impact the client experience
• Provide leadership, guidance, and performance feedback to field supervisors and cleaning crews assigned to managed accounts
• Coordinate staffing and scheduling with operations to ensure appropriate coverage and service continuity across all client locations
• Monitor account-level budgets, manage supply and equipment inventory, and implement cost-control measures to meet financial objectives
• Respond promptly and professionally to all client and staff inquiries, concerns, and service requests; document and resolve issues in a timely manner
• Maintain accurate records of site inspections, client communications, service changes, and incident reports.

Qualifications

• Client relationship management skills, including the ability to build trust, communicate clearly, and maintain long-term partnerships.
• Operational coordination skills to oversee service delivery, schedule staff, and ensure compliance with service standards.
• Strong organizational and time management skills to manage multiple accounts and priorities effectively.
• Analytical and problem-solving skills to identify service issues, propose solutions, and monitor performance metrics.
• Proficiency with basic office software (e.g., email, spreadsheets, and reporting tools) and comfort working with internal systems.
• Experience in facilities services, commercial cleaning, or building maintenance is beneficial.
• Ability to work on-site, conduct regular site visits, and collaborate with field and office teams.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, management, or a related field is a plus.