Strategic Account Manager, Facilities & Client Solutions

City Wide Facility Solutions; Sarasota (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Job summary

City Wide Facility Solutions is seeking an Account Manager to oversee operations for an assigned client service area in Sarasota, FL. You will train, guide new clients, inspect contractor performance, handle requests and complaints, schedule site visits, and foster long-term client and contractor relationships.

Responsibilities include negotiating contracts, provisioning supplies, ensuring client satisfaction, and coordinating teams.

Qualifications

• 3–5+ years of sales and management experience in building maintenance, facility management, or equivalent
• Bilingual proficiency in English and Spanish highly preferred
• High School diploma required, bachelor's degree highly desirable
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and knowledge of CRM databases

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion
• Formulate and manage a service strategy tailored to each client
• Negotiate and enter into agreements for additional services, pricing, staffing, and logistics
• Oversee Contractor relationships including interviews, pricing, contracts, and compliance
• Ensure quality and client satisfaction through inspections and follow-through
• Supervise Night Managers to execute client strategy
• Coordinate staffing needs to service clients
• Promote and monitor supplies for clients
• Communicate client issues to Contractors and DOO
• Use CRM to perform inspections and scheduling
• Maintain BIS, FSM Summary Sheets, and Exhibit A documents
• Notify Sales Executives of potential accounts in territory
• Discuss surveys with clients and drive responses
• Develop plans with DOO/NMs to resolve complaints and monitor compliance
• Approve pay sheets and assist in collecting invoices
• Maintain route sheets and monthly planners
• Participate in monthly Contractor paydays

Skills

Bilingual English/Spanish

Client relationship management

CRM proficiency

MS Office

Education

High School diploma

Bachelor's degree desirable

Tools

CRM databases

Job description

City Wide Facility Solutions is seeking an Account Manager to oversee operations for an assigned client service area in Sarasota, FL. You will train, guide new clients, inspect contractor performance, handle requests and complaints, schedule site visits, and foster long-term client and contractor relationships.

Responsibilities include negotiating contracts, provisioning supplies, ensuring client satisfaction, and coordinating teams.