Client Success & Operations Lead

City Wide; Sarasota (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Supplemental insurance programs

401K

Job summary

City Wide Facility Solutions is seeking an Account Manager to oversee the business operations for assigned client service areas. The role includes field support, training, inspections, and developing long-term client relationships with contractors.

Responsibilities include managing client relationships, negotiating contracts, coordinating site visits, and ensuring satisfaction through quality control and effective communication with DOO and contractors.

Qualifications

• Three to five+ years of sales and management experience in building maintenance or facility management.
• Bilingual English/Spanish strongly preferred.
• High School diploma required; bachelor’s degree desirable.
• Attention to detail and strong follow-through.
• Excellent verbal and written communication skills, with reliable transportation.

Responsibilities

• Manage all aspects of assigned client relationships including retention and expansion.
• Formulate a service strategy and schedule tailored to each client.
• Negotiate and enter into agreements for additional services and pricing.
• Oversee Contractor relationships including interviews, pricing, and compliance.
• Ensure quality and client satisfaction via inspections and follow-through.
• Coordinate staffing and supervise Night Managers to execute the client’s strategy.
• Promote and monitor supplies for clients and communicate issues to DOO and Contractors.
• Manage CRM inspections, route planning, and client communications.

Skills

Sales experience

Management experience

Bilingual English/Spanish

Excellent communication

Attention to detail

Reliable transportation

Education

High School diploma

Bachelor’s degree

Tools

Microsoft Office

CRM databases

Job description

City Wide Facility Solutions is seeking an Account Manager to oversee the business operations for assigned client service areas. The role includes field support, training, inspections, and developing long-term client relationships with contractors.

Responsibilities include managing client relationships, negotiating contracts, coordinating site visits, and ensuring satisfaction through quality control and effective communication with DOO and contractors.