Strategic Account Manager — Enterprise SaaS Success

BirchStreet; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

BirchStreet Account Manager role focusing on the success of BirchStreet Systems (BSS) for major accounts. You will be the Voice of the Customer, translating needs, advocating internally, and guiding customers from onboarding to steady-state operation.

The role emphasizes adoption, retention, and managing escalations with a solutions-oriented mindset. Reporting to the VP of Account Management, you will collaborate with stakeholders across technical and business teams to deliver value and ensure

Qualifications

• 3-5 years of account management, customer success, or program management in hospitality or tech.
• Excellent communication in English, both written and verbal.
• Well-organized self-starter with strong work ethic and attention to detail.
• Strong listening skills and ability to discuss high-level tech concepts with non-technical stakeholders.

Responsibilities

• Act as the proactive advocate for assigned clients and drive adoption and value.
• Develop and maintain relationships at project, sponsor, and executive levels.
• Drive strategic goals, timelines, milestones, and risks with stakeholders.
• Establish trusted advisor relationship and expand product use to maximize value.
• Coordinate cross-functional teams and implementation work streams across regions.
• Identify upsell opportunities and manage customer escalations with a solutions-oriented approach.

Skills

Account management

Client relationships

Communication

English fluency

Job description

BirchStreet Account Manager role focusing on the success of BirchStreet Systems (BSS) for major accounts. You will be the Voice of the Customer, translating needs, advocating internally, and guiding customers from onboarding to steady-state operation.

The role emphasizes adoption, retention, and managing escalations with a solutions-oriented mindset. Reporting to the VP of Account Management, you will collaborate with stakeholders across technical and business teams to deliver value and ensure