Strategic Account Manager – End-to-End Customer Growth

Future Polytech; Coldwater (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Full benefits package

401k

Job summary

Future Polytech in Ohio seeks an Account Manager responsible for both tactical and strategic account management, serving as the primary customer contact for accurate order entry, quoting, specification review, issue resolution, and cross-functional coordination with manufacturing, graphics/print, planning and shipping to ensure on-time, on-spec delivery.

This position offers a competitive salary, bonus opportunities, a full benefits package, and a 401k.

Qualifications

• 7+ years of experience in Account Management or strategic Customer Service.
• Experience with ERP systems (Great Plains and CyFrame) is required.
• Strong communication and problem-solving skills.
• Ability to work independently and follow internal processes/procedures.

Responsibilities

• Manage the entire order lifecycle of assigned accounts and ensure excellent customer service throughout process.
• Provide expert product and service advice to grow accounts.
• Enter and validate order details (dimensions, resin, labeling, etc.).
• Prepare quotes and assist with product selection (stock vs custom).
• Coordinate printed bag requirements with graphics/print teams.
• Address customer concerns and coordinate solutions with quality and production teams.
• Collaborate with planning, scheduling, production, and shipping to manage inventory and delivery dates.
• Maintain accurate customer records, pricing, and change logs in ERP systems.
• Complete data analysis for assigned accounts and support Sales.

Skills

Account Management

Strategic Customer Service

Excellent Communication

Microsoft Office

Great Plains

CyFrame ERP

Education

Associate or Bachelor's degree in business or related field

Tools

Great Plains

CyFrame ERP

Job description

Future Polytech in Ohio seeks an Account Manager responsible for both tactical and strategic account management, serving as the primary customer contact for accurate order entry, quoting, specification review, issue resolution, and cross-functional coordination with manufacturing, graphics/print, planning and shipping to ensure on-time, on-spec delivery.

This position offers a competitive salary, bonus opportunities, a full benefits package, and a 401k.