Strategic Account Manager, Downstream Chemicals (Houston)

Baker Hughes; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Career development

Medical benefits

Retirement programs

Voluntary benefits

Job summary

Baker Hughes Company in Houston is seeking an Account Manager - Downstream Chemicals to build strategic relationships and drive value-driven solutions across refinery chemical water treatment accounts. You will coordinate cross-functional teams to deliver technical and commercial initiatives and support account growth.

The role emphasizes customer success, collaboration, and operational excellence, with onsite work Monday-Friday and a focus on developing partnerships, presenting business

Qualifications

• Bachelor's degree in Chemical Engineering or related field.
• Experience in operation and chemical treatment of cooling towers, boilers, and industrial wastewater systems.
• Experience in Sales, Account Management, Customer Success, or related commercial role.
• Proven ability to build and manage strategic customer relationships.
• Strong communication and interpersonal skills with the ability to build trust.
• Experience supporting technical sales activities and customer-focused solutions.
• Ability to lead presentations and stakeholder management.
• Ability to translate customer needs into business opportunities.
• Strong organizational and project coordination skills.
• Analytical and problem-solving capabilities.
• Ability to collaborate across multiple functions and levels.
• Ability to manage multiple priorities while delivering high service levels.

Responsibilities

• Building and maintaining long‑term strategic relationships with customers through effective account management.
• Understanding customer business objectives, operational requirements, and growth opportunities to identify potential sales opportunities.
• Developing trusted partnerships with key customer stakeholders and serving as a primary point of contact.
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Supporting the development and execution of account growth strategies to achieve business objectives.
• Managing the day‑to‑day operations of existing refinery chemical water treatment business activities within the assigned customer account.
• Working closely with technicians, account representatives, and operational teams to ensure customer requirements are met.
• Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers and internal stakeholders.
• Communicating customer needs and market insights to help drive continuous improvement and business growth.
• Monitoring account performance and identifying opportunities to improve customer satisfaction and operational effectiveness.
• Supporting commercial activities, opportunity development, and account planning efforts.
• Ensuring effective communication and collaboration between customers and internal teams.
• Following established Sales and Service Standards to ensure compliance and consistent service delivery.
• Maintaining accurate account information, activity documentation, and customer engagement records.
• Promoting a customer‑focused culture while supporting business goals and operational excellence.

Skills

Account management

Sales

Customer relationships

Strategic thinking

Cross-functional collaboration

Communication skills

Project coordination

Analytical problem-solving

Education

Bachelor's degree in Chemical Engineering

Job description

Baker Hughes Company in Houston is seeking an Account Manager - Downstream Chemicals to build strategic relationships and drive value-driven solutions across refinery chemical water treatment accounts. You will coordinate cross-functional teams to deliver technical and commercial initiatives and support account growth.

The role emphasizes customer success, collaboration, and operational excellence, with onsite work Monday-Friday and a focus on developing partnerships, presenting business