Strategic Account Manager - Data-Driven Growth (Hybrid)

Publicis Groupe Holdings B.V; Boston (MA); Hybrid; USD 61,000 - 90,000; Full time

Benefits offered by this job

Paid family care

Adoption & fertility support

Pet adoption support

Health/wellness reimbursements

Tuition assistance

Flexible working arrangements

Work Your World program

Matching gifts

Job summary

Profitero+ is hiring an Account Manager on our Customer Success team to support and grow a portfolio of 10-12 CPG client accounts. This hybrid Boston-based role requires onsite engagement 3-4 days per week, with local candidates prioritized.

You will build strong relationships, translate data into actionable insights, and drive renewals and expansion opportunities across the book of business. The ideal candidate has 3+ years in account management or customer success in SaaS or tech, strong

Qualifications

• 3+ years of professional account management/customer success and/or ecommerce/CPG/brand/retailer experience in SaaS/tech
• Bachelor’s degree in marketing, technology, or related field preferred; experience may be substituted
• Strong analytical skills with ability to leverage analytics and campaign performance metrics to derive insights and recommendations
• Broad understanding of ecommerce and digital marketing landscape and the Profitero product scope
• Ability to identify, synthesize, respond to, and resolve issues and conflicts
• High degree of comfort with technology and technical concepts
• Sound decision-making rooted in agency, client, and industry knowledge
• Ownership, autonomy, and accountability in delivery
• Strong verbal and written communication, active listening, storytelling with data
• Experience presenting to client representatives at all levels
• Sense of urgency with ability to work quickly and accurately under deadlines
• Outstanding organizational skills and attention to detail
• Business savvy with growth mindset
• Flexible and adaptable across multiple projects
• Competitive, goal-driven self-starter and team player
• Mentoring and managing junior team members preferred

Responsibilities

• Leverage ecommerce data and Profitero tool to deliver client value, driving high satisfaction and renewals
• Manage day-to-day account operations including emails, data accuracy, tickets, training, and bi-weekly touchpoints
• Build quantified value stories (ROI, usage trends) to justify continued investment and drive renewals
• Support upsell and expansion strategies by identifying whitespace and building business cases
• Act as trusted advisor, sharing insights and best practices to increase platform usage
• Develop data-driven insights to explain account performance across cross-functional teams
• Provide product feedback to engineering to inform roadmap and usability improvements
• Mentor and coach junior team members with a proactive, value-first leadership approach

Skills

Account management

Client relationship management

Analytical thinking

Ecommerce/digital marketing

Issue resolution

Technical comfort

Decision making

Ownership and autonomy

Communication skills

Cross-functional collaboration

Mentoring junior teammates

Education

Bachelor’s degree in marketing/technology or related field

Job description

Profitero+ is hiring an Account Manager on our Customer Success team to support and grow a portfolio of 10-12 CPG client accounts. This hybrid Boston-based role requires onsite engagement 3-4 days per week, with local candidates prioritized.

You will build strong relationships, translate data into actionable insights, and drive renewals and expansion opportunities across the book of business. The ideal candidate has 3+ years in account management or customer success in SaaS or tech, strong