Client Success Associate — Digital Commerce (Hybrid)

Profitero+; Boston (MA); Hybrid; USD 50,000 - 71,000; Full time

Benefits offered by this job

Family care benefits

Adoption & fertility support

Pet adoption support

Employee assistance programs

Tuition assistance

Flexible time off

Work from anywhere

Matching gifts

Flexible working arrangements

Work Your World program

Job summary

Profitero+ in Boston is seeking an Associate Account Manager to support and grow a portfolio of 10–12 branded client accounts within our Customer Success team. You will leverage data-driven insights and the Profitero tool to increase client value and renewals.

This hybrid role requires onsite in Boston about 3–4 days/week. Ideal candidates bring 1+ year in account management or SaaS, plus strong analytics and client communication skills.

Qualifications

• Bachelor’s degree in marketing, technology, or related field (or equivalent experience).
• Strong analytical skills to derive insights from campaign performance.
• Understanding of ecommerce and digital marketing landscape.
• Ability to communicate with clients at all levels.
• Ability to manage multiple projects with tight deadlines.

Responsibilities

• Leverage ecommerce data and Profitero to drive value and renewals.
• Serve as primary contact for clients and coordinate with SMEs for complex topics.
• Advise clients with data-driven recommendations and best practices.
• Manage day-to-day activities: emails, training, materials, and reports.
• Support upsell and renewal processes.
• Provide feedback to engineering for product improvements.

Skills

Account management

Data analytics

Client communication

Ecommerce knowledge

SaaS/tech

Education

Bachelor’s degree

Tools

Profitero platform

Job description

Profitero+ in Boston is seeking an Associate Account Manager to support and grow a portfolio of 10–12 branded client accounts within our Customer Success team. You will leverage data-driven insights and the Profitero tool to increase client value and renewals.

This hybrid role requires onsite in Boston about 3–4 days/week. Ideal candidates bring 1+ year in account management or SaaS, plus strong analytics and client communication skills.