Client Success Associate - Data-Driven SaaS Growth

Publicis Groupe Holdings B.V; Boston (MA); Hybrid; USD 50,000 - 71,000; Full time

Benefits offered by this job

Paid family care

Adoption assistance

Pet adoption program

Wellness benefits

Tuition assistance

Flexible PTO

Matching gifts

Flexible work options

Work Your World

Employee resource groups

Job summary

Profitero+ in Boston is seeking an Associate Account Manager to join our Customer Success team. You will manage 10–12 branded accounts and act as the trusted contact, using data-driven insights to explain performance.

This hybrid role requires 3–4 days onsite in Boston. You’ll drive renewals and upsell opportunities, coordinate with cross-functional teams, and help clients maximize value from our Profitero platform.

Qualifications

• 1+ year of account management or customer success experience.
• Bachelor’s degree in marketing, technology, or related field.
• Strong analytics to derive data-driven recommendations.
• Broad understanding of ecommerce and digital marketing.
• Ability to manage multiple projects with tight deadlines.

Responsibilities

• Serve as primary contact for a book of 10–12 accounts.
• Leverage Profitero data to drive renewals and growth.
• Explain performance insights and recommendations to clients.
• Own day-to-day account activities and responses.
• Support upsell and renewal processes.
• Provide product feedback to inform roadmap.

Skills

Account management

Data analytics

Communication

Project management

Client relationship

Education

Bachelor's degree in marketing, technology, or related field

Tools

Profitero

CRM software

Job description

Profitero+ in Boston is seeking an Associate Account Manager to join our Customer Success team. You will manage 10–12 branded accounts and act as the trusted contact, using data-driven insights to explain performance.

This hybrid role requires 3–4 days onsite in Boston. You’ll drive renewals and upsell opportunities, coordinate with cross-functional teams, and help clients maximize value from our Profitero platform.