Growth‑Focused Associate Account Manager – E‑Commerce

Publicis Groupe; Boston, Northern (MA, KY); Hybrid; USD 50,000 - 71,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid time off

Health benefits

Tuition Assistance

Job summary

Profitero+ is seeking an Associate Account Manager on our Customer Success team to support a growing portfolio of 10–12 CPG brands. You will be the trusted point of contact, using data-driven insights to improve account performance.

This hybrid role is based in our Boston office, requiring onsite engagement 3–4 days per week. The ideal candidate has 1+ year in account management or eCommerce/CPG, strong communication, and a results‑oriented mindset.

Qualifications

• 1+ year of prior professional account management/customer success and/or eCommerce/CPG/brand/retailer experience.
• Bachelor’s degree in marketing, technology, or a related field preferred; experience may be substituted.
• Strong analytical skills to derive insights from campaign performance.
• Ability to communicate with client representatives at all levels.

Responsibilities

• Use Profitero tool to derive value for clients and renewals.
• Serve as primary point of contact and respond to questions.
• Become a trusted advisor and share best practices for using data and platform.
• Handle day-to-day account activities: emails, ad-hoc requests, data accuracy, tickets, training, meeting materials.
• Support end-to-end client activities, including upselling and renewals.
• Provide feedback to engineering to inform product roadmap for better usability.

Skills

Account management

Customer success

eCommerce/CPG

Education

Bachelor's degree preferred

Job description

Profitero+ is seeking an Associate Account Manager on our Customer Success team to support a growing portfolio of 10–12 CPG brands. You will be the trusted point of contact, using data-driven insights to improve account performance.

This hybrid role is based in our Boston office, requiring onsite engagement 3–4 days per week. The ideal candidate has 1+ year in account management or eCommerce/CPG, strong communication, and a results‑oriented mindset.