Senior Enterprise Customer Success Manager

Profitero+; Boston (MA); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Medical coverage

Flexible working

Wellness programs

Job summary

Profitero+ is seeking a Senior Account Manager to join our Customer Success team in Boston. You will own a portfolio of 8-10 complex accounts, maintaining strong relationships and driving retention and expansion.

You will translate data insights into compelling client value stories and lead cross-functional collaboration to maximize platform adoption. The role requires strong communication, analytical thinking, and experience in ecommerce/CPG.

Qualifications

• 5+ years of progressively-responsible professional account management, customer success, and/or ecommerce/CPG/brand/retailer experience.
• Bachelor’s degree in marketing, technology, or related field preferred; experience may be substituted.
• High degree of comfort with technology and technical concepts.
• Analytical with ability to leverage analytics and metrics to derive insights and recommendations.
• Broad understanding of ecommerce and digital marketing landscape and Profitero product scope.

Responsibilities

• Own retention and growth outcomes for a portfolio of enterprise accounts, driving health, adoption, expansion revenue, and long-term success.
• Identify and build new use cases with clients to uncover untapped applications of data and platform.
• Develop and document quantified value stories (ROI, usage trends) to justify continued investment.
• Lead upsell and expansion strategy, drive cross-sell conversations to close revenue.
• Act as trusted advisor, sharing insights and best practices to push higher-value platform usage.
• Develop data-driven insights to explain account performance to clients across cross-functional teams.
• Manage day-to-day account operations, emails, data accuracy, and training; prepare for touchpoints.
• Serve as product expert and feed client feedback to influence roadmap and usability.
• Mentor junior team members and model proactive, value-first approach.

Skills

Account management

Customer success

Ecommerce/CPG

Data analysis

SaaS/tech

Education

Bachelor's degree

Job description

Profitero+ is seeking a Senior Account Manager to join our Customer Success team in Boston. You will own a portfolio of 8-10 complex accounts, maintaining strong relationships and driving retention and expansion.

You will translate data insights into compelling client value stories and lead cross-functional collaboration to maximize platform adoption. The role requires strong communication, analytical thinking, and experience in ecommerce/CPG.