Strategic Account Manager - Remote Insurtech Claims

Reserv Claims Analysis, LLC; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Generous PTO

Family leave

Remote-first

Job summary

Reserv is hiring an Account Manager to serve as the strategic partner and relationship owner for a portfolio of key customers in a remote-first environment in the United States. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape customers’ long-term success.

You will act as the quarterback of the customer relationship—proactively identifying opportunities, solving problems, managing escalations, and driving measurable results

Qualifications

• 6+ years of experience in Customer Success, Account Management, or related roles in tech-enabled services or B2B.
• Experience running executive business reviews with enterprise customers.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
• Act as strategic advisor, understanding customers' goals, challenges, and success criteria.
• Conduct Regular Strategic Business Reviews (Monthly and Quarterly) to review performance and drive improvements.
• Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
• Own overall account success — manage escalations and ongoing initiatives.
• Collaborate with Claims, Onboarding, Escalation, Product, and Sales to ensure aligned delivery.

Skills

Customer Success

Account Management

Cross-functional

Strategic thinking

Communication

Project management

CRM software

Salesforce

Tableau

Tools

Salesforce

Tableau

Job description

Reserv is hiring an Account Manager to serve as the strategic partner and relationship owner for a portfolio of key customers in a remote-first environment in the United States. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape customers’ long-term success.

You will act as the quarterback of the customer relationship—proactively identifying opportunities, solving problems, managing escalations, and driving measurable results