Account Manager

Simpro Software New Zealand Ltd; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Responsible Time Off

Comprehensive medical, dental, vision package

401k/Retirement Plan with 6% employer match

Generous Parental Leave Program

Paid Volunteer Leave Days

Job summary

Simpro Software New Zealand Ltd is seeking an Account Manager to build and maintain customer relationships while driving growth within a dedicated portfolio. The role involves managing account health and advocating for clients’ needs.

Ideal candidates have a strong background in B2B account management, exceptional interpersonal skills, and familiarity with CRM tools like Salesforce. Simpro offers comprehensive benefits such as medical packages and a 401k plan with employer matching.

Qualifications

• Proven experience in a B2B Account Management or Customer Success role, preferably in a SaaS company.
• Strong track record of meeting and exceeding renewal and expansion sales targets.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage a portfolio of existing customer accounts to foster long-term partnerships.
• Identify upsell and cross-sell opportunities through understanding client goals.
• Conduct executive business reviews with stakeholders to demonstrate ROI.
• Collaborate internally to address customer feedback and improve services.
• Maintain accurate account activity records and provide reliable forecasts.

Skills

B2B Account Management

Customer Success

Negotiation Skills

CRM Software Proficiency

Interpersonal Skills

Tools

Salesforce

Job description

Job Context

As an Account Manager, you will be the cornerstone of our customer relationships. You’ll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.

Key Responsibilities

• Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long‑term, successful partnerships. Serve as the primary point of contact and customer advocate within Simpro.
• Identify and Close Expansion Opportunities: Develop a deep understanding of your clients’ businesses and goals to identify opportunities for upsell and cross‑sell. Manage the entire expansion sales cycle for your accounts from identification, through progression, and close to meet and exceed monthly and quarterly expansion / renewal targets.
• Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro’s solutions with evolving business needs.
• Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
• Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.

What You’ll Bring to the Table

• Proven Experience: Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. Comfortable negotiating contracts and closing deals.
• Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. Build rapport and trust with ease.
• Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
• Self‑Motivated: A proactive, organized, and driven individual who can manage time and portfolio effectively with a high degree of autonomy.

What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer‑paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance; AD&D; and Disability Insurance available to purchase
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!

Simpro, AroFlo, BigChange& ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.