Strategic Account Manager

Simpro; Torch of Friendship (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Simpro seeks a Strategic Account Manager in Florida to own the long-term success of enterprise client accounts. You will build executive relationships, drive renewal risk mitigation, and identify expansion opportunities across a high-value portfolio while partnering with product and operations to resolve issues.

The role requires autonomy and strong commercial acumen. This position offers the chance to influence strategic outcomes, manage complex negotiations, and champion client success across

Qualifications

• Proven ability to influence senior leadership and C-suite stakeholders.
• Strong commercial acumen with ROI modeling tied to business outcomes.
• Expertise in navigating multi-stakeholder deals and contract terms.
• Experience with enterprise SaaS accounts and renewal risk management.
• Ability to forecast and drive expansion across a high-value portfolio.

Responsibilities

• Owns retention and commercial growth for a portfolio of enterprise clients.
• Builds executive-level relationships to position the company as a strategic partner.
• Creates and executes joint success plans linking value to financial/operational goals.
• Leads business reviews to show ROI and identify expansion paths.
• Mitigates renewal risk and coordinates cross-functional mitigation plans.
• Drives upsell, cross-sell, and technology adoption initiatives.
• Negotiates complex multi-stakeholder contracts to maximize value.
• Designs scalable account-management playbooks and frameworks.
• Maintains accurate commercial records, pipelines, and metrics.

Skills

Executive presence

Commercial acumen

Negotiation

Forecasting

Cross-functional collaboration

SaaS enterprise experience

Tools

CRM systems

Job description

Job ContextThe Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.What You’ll Do Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accountsEstablishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partnerDevelops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectivesLeads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathwaysOwns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworksInfluences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiativesManages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio valueChampions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issuesDesigns replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio healthOversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-makingThis job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.What You’ll BringExecutive presence with the ability to influence and persuade senior leadership and C-suite stakeholdersAdvanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomesStrong negotiation and contract management skills to navigate multi-stakeholder commercial environmentsExceptional cross-functional orchestration capabilities to align internal resources around client needsData-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunitiesComplete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS frameworkDeep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structuresUnderstanding of net revenue retention strategies and proactive risk-mitigation frameworksOur Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.*Please note, no agencies will be accepted in the recruitment of this role.