Account Manager

Singapore Post Limited; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401k with employer match

Parental Leave

Volunteer Leave

Wellness apps

Career progression

Job summary

Singapore Post Limited in Miami seeks an Account Manager to maintain regular contact with customers, resolve issues, and promote effective utilisation of our software.

You will guide clients through our solutions, identify workflow inefficiencies, support satisfaction, and drive revenue through training and add-on products.

Qualifications

• Customer-facing experience in account management or SaaS implementation is preferred.
• Customer-centric approach with a drive to deliver the best for customers.
• Ability to collaborate across teams for strong commercial outcomes.
• Excellent interpersonal skills to build trust with stakeholders.

Responsibilities

• Maintain regular, planned communication with nominated accounts with a focus on retention.
• Guide customers through the company journey and facilitate resources.
• Identify inefficiencies between customers and their software and help update workflows.
• Drive customer satisfaction via support and account-based activities (phone, site visits, emails).
• Act as trusted advisor and keep customers updated on company developments.
• Capitalize on opportunities by selling revenue-generating products and additional training.
• Note: duties may change or be amended at any time by Simpro Group.

Skills

Customer-facing experience

Account management

SaaS experience

Technical implementation

Job description

Job Context

The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You'll Do

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
• This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.

What You'll Bring

• Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
• Have a customer-centric approach, with a desire to deliver the best for our customers.
• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
• Experience working with business process software in a customer-facing role would be a benefit.
• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
• Exceptional customer service and troubleshooting/problem solving skills.
• Ability to work effectively under pressure and to perform well in a team dynamic.

What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program - get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards
• Click here to find out more about working at Simpro Group!

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

*Please note, no agencies will be accepted in the recruitment of this role.