Strategic Account Manager, Commercial Landscaping

Brightview Landscapes Ltd.; Cherry Hill Township (NJ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC is seeking an Account Manager in New Jersey to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships and driving client satisfaction and retention. The role oversees field operations and coordinates with the Branch Manager to ensure service delivery meets expectations.

The ideal candidate has a business-related degree and at least 3 years in customer service or leadership, with strong communication and coaching

Qualifications

• Associate’s or Bachelor’s degree in a business-related field or equivalent experience.
• Minimum 3 years of experience in customer service, management, and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.

Skills

Customer service

Leadership

Communication

Coaching

Collaboration

Education

Business-related degree

Job description

BrightView Landscapes, LLC is seeking an Account Manager in New Jersey to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships and driving client satisfaction and retention. The role oversees field operations and coordinates with the Branch Manager to ensure service delivery meets expectations.

The ideal candidate has a business-related degree and at least 3 years in customer service or leadership, with strong communication and coaching