Strategic Account Manager, Commercial Landscaping

BrightView Holdings, Inc.; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with employer contributions

6-9 company paid holidays

Job summary

BrightView Landscapes, LLC is seeking an Account Manager who will serve as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction and retention while overseeing field operations.

The role focuses on identifying upsell opportunities, developing estimates, delivering timely bid proposals, and collaborating with the Operations Manager to ensure service delivery meets expectations across land and snow

Qualifications

• Associate’s or Bachelor’s degree in a business-related field or equivalent experience.
• Minimum 3 years of experience in customer service, management, and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify opportunities to sell ancillary (enhancement) services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow).
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow).
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

Skills

Communication skills

Leadership

Teamwork

Customer service

Management experience

Education

Associate/Bachelor’s degree

Job description

BrightView Landscapes, LLC is seeking an Account Manager who will serve as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction and retention while overseeing field operations.

The role focuses on identifying upsell opportunities, developing estimates, delivering timely bid proposals, and collaborating with the Operations Manager to ensure service delivery meets expectations across land and snow