Strategic Account Manager - Client Growth & Success

Merkle Schweiz; Chicago (IL); Hybrid; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Paid time off

Holidays

Sick leave

Parental leave

Job summary

Merkle, a leading data-driven global performance marketing agency, is seeking an Account Manager to support client success through day-to-day coordination, execution, and clear communication across internal and external teams. You will learn Merkle processes, help manage multiple client relationships, and partner with senior account leadership on escalations and key business decisions.

Responsibilities include maintaining project timelines, forecasting, and delivering timely updates to clients

Qualifications

• 3–5 years in client services or account management.
• Experience working with cross-functional and remote teams.
• Strong organization, follow-through, and attention to detail.
• Excellent written and verbal communication.
• Client-service mindset with relationship-building ability.
• Ability to elevate issues to leadership when needed.
• Self-motivated, collaborative, ethical, eager to learn.
• Comfortable in a dynamic, fast-paced environment.
• Developing presentation and insight delivery skills.

Responsibilities

• Support day-to-day account operations and client communications.
• Learn and apply Merkle processes including Salesforce reviews.
• Coordinate tasks, deadlines, and account updates.
• Identify issues and escalate to leadership.
• Partner with PMs and delivery teams on timelines and deliverables.
• Support revenue forecasting and reporting.
• Communicate progress and next steps clearly to teams and clients.
• Contribute to positive client experiences through proactive follow-up.

Skills

Client services

Account management

Project coordination

Communication

Relationship building

Issue escalation

Adaptability

Presentation skills

Tools

Salesforce

Job description

Merkle, a leading data-driven global performance marketing agency, is seeking an Account Manager to support client success through day-to-day coordination, execution, and clear communication across internal and external teams. You will learn Merkle processes, help manage multiple client relationships, and partner with senior account leadership on escalations and key business decisions.

Responsibilities include maintaining project timelines, forecasting, and delivering timely updates to clients