Client Success & Operations Manager

RiseMe; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Merkle is seeking an Account Manager in Chicago to support client success through coordination, execution, and clear communication. You will help ensure work moves forward, understand client needs, and align internal teams to deliver results.

The role involves supporting multiple client relationships or projects, learning Merkle processes, and partnering with senior leadership on escalations and decisions. Strong organization and collaboration are essential.

Qualifications

• Experience in account management and client relationships.
• Strong organizational skills and attention to detail.
• Ability to learn and apply formal processes and tools.

Responsibilities

• Support day-to-day account operations and client communications.
• Learn and apply Merkle processes, including Salesforce reviews and forecast support.
• Help manage tasks, deadlines, and account updates with strong organization.

Skills

Account management

Client communication

Salesforce

Forecasting

Project coordination

Tools

Salesforce

Job description

Merkle is seeking an Account Manager in Chicago to support client success through coordination, execution, and clear communication. You will help ensure work moves forward, understand client needs, and align internal teams to deliver results.

The role involves supporting multiple client relationships or projects, learning Merkle processes, and partnering with senior leadership on escalations and decisions. Strong organization and collaboration are essential.