Client Success & Operations Lead

Dentsu; Chicago (IL); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

15+ paid holidays

Paid sick and safe leave

Paid parental leave

Job summary

Merkle is seeking an Account Manager in Chicago to support client success through coordination, execution, and effective communication. The role spans multiple client relationships, requiring organization and proactive problem-solving.

You will learn Merkle processes, assist with forecasting, and help keep projects moving with timely updates and collaborative teamwork. A Bachelor’s degree and 3–5 years of relevant experience are expected.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in client services, account management, project coordination, agency, or relevant client-side work.
• Experience working with cross-functional and/or remote teams.
• Foundational project management skills with strong organization, follow-through, and attention to detail.
• Strong written and verbal communication skills.
• Client-service mindset with the ability to build relationships and respond professionally to client and internal needs.
• Ability to identify issues, ask thoughtful questions, and escalated complex or sensitive issues appropriately to leadership.
• Self-motivated, collaborative, solution-oriented, highly ethical, and eager to learn.
• Comfortable working in a dynamic, fast-paced environment and adapting to change.
• Developing presentation, storytelling, and insight delivery skills.

Responsibilities

• Support day-to-day account operations, including client communications, meeting coordination, follow-ups, and internal team alignment.
• Learn, follow, and apply Merkle operational processes, including Salesforce account reviews, account maps, account health updates, and forecast support.
• Help manage assigned tasks, deadlines, and account updates with strong organization, attention to detail, and follow-through.
• Identify potential issues, risks, or client concerns and escalated appropriately to account leadership, project leads, or cross-functional partners.
• Partner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items.
• Support revenue forecasting, opportunity updates, operational reporting, and business review preparation.
• Communicate clearly and timely with internal teams and clients regarding project progress, next steps, and decisions needed.
• Contribute to positive client experiences by anticipating needs, tracking action items, and helping ensure timely follow-through.

Skills

Client services

Account management

Project coordination

Cross-functional teams

Written and verbal communication

Stakeholder management

Problem escalation

Time management

Attention to detail

Learning mindset

Education

Bachelor’s degree

Tools

Salesforce

Job description

Merkle is seeking an Account Manager in Chicago to support client success through coordination, execution, and effective communication. The role spans multiple client relationships, requiring organization and proactive problem-solving.

You will learn Merkle processes, assist with forecasting, and help keep projects moving with timely updates and collaborative teamwork. A Bachelor’s degree and 3–5 years of relevant experience are expected.