Strategic Account Manager - Client Growth & Delivery

Thunder Tech Inc.; Cleveland (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Thunder Tech Inc. is seeking an Account Manager to join our Client Services Department in Cleveland. The ideal candidate will proactively manage client relationships and coordinate with production teams to keep projects on track.

This role requests an organized, team-oriented professional prepared for multiple clients and projects. The position requires in-office presence in the Cleveland area, with 3 days per week on-site (Tuesday and Wednesday required).

Qualifications

• Strong organization and time management skills.
• Team-oriented and effective communicator.
• Ability to provide project direction to production team members.
• Ability to generate and present ideas.
• Excellent understanding of client care.
• Ability to work independently and as part of a team.
• Dexterity to manage several tasks at once.

Responsibilities

• Develop, maintain and extend client relationships.
• Work with each client to establish target goals and objectives.
• Day-to-day client relationship management.
• Develop and execute on strategic recommendations.
• Stay abreast of changes in markets and technologies to analyze accounts.
• Brainstorming and troubleshooting processes, creativity and problem solving.
• Motivate others and utilize negotiation skills as needed.
• Work through a sales and farming process to pitch services that meet client needs.
• Ability to give color to black & white situations to find a solution that works for both agency and client.
• Critical thinker who can reframe client requests to provide solutions agnostic of medium.

Skills

Organization

Team oriented

Project direction

Idea generation

Client care

Independent work

Multitasking

Education

Bachelor's degree in marketing/advertising/communications or related program

Job description

Thunder Tech Inc. is seeking an Account Manager to join our Client Services Department in Cleveland. The ideal candidate will proactively manage client relationships and coordinate with production teams to keep projects on track.

This role requests an organized, team-oriented professional prepared for multiple clients and projects. The position requires in-office presence in the Cleveland area, with 3 days per week on-site (Tuesday and Wednesday required).