Account Manager

IT Comp; Cleveland (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Thunder Tech Inc. is seeking an Account Manager to join our Client Services Department in Cleveland. The ideal candidate will proactively manage client relationships and coordinate with production teams to keep projects on track.

This role requests an organized, team-oriented professional prepared for multiple clients and projects. The position requires in-office presence in the Cleveland area, with 3 days per week on-site (Tuesday and Wednesday required).

Qualifications

• Strong organization and time management skills.
• Team-oriented and effective communicator.
• Ability to provide project direction to production team members.
• Ability to generate and present ideas.
• Excellent understanding of client care.
• Ability to work independently and as part of a team.
• Dexterity to manage several tasks at once.

Responsibilities

• Develop, maintain and extend client relationships.
• Work with each client to establish target goals and objectives.
• Day-to-day client relationship management.
• Develop and execute on strategic recommendations.
• Stay abreast of changes in markets and technologies to analyze accounts.
• Brainstorming and troubleshooting processes, creativity and problem solving.
• Motivate others and utilize negotiation skills as needed.
• Work through a sales and farming process to pitch services that meet client needs.
• Ability to give color to black & white situations to find a solution that works for both agency and client.
• Critical thinker who can reframe client requests to provide solutions agnostic of medium.

Skills

Organization

Team oriented

Project direction

Idea generation

Client care

Independent work

Multitasking

Education

Bachelor's degree in marketing/advertising/communications or related program

Job description

thunder::tech is seeking an Account Manager to join our Client Services Department (CSD). Our ideal candidate is an experienced professional ready to contribute from day one, with a diverse background working with various brands, clients, and industries. They are open to innovative ideas and approaches, yet understanding and humble in recognizing clients' preferences, even when not every battle is won.

An Account Manager must be proactive and committed to building and managing lasting client relationships. Account Managers are responsible for overseeing accounts that were previously in the discovery process with our Business Development Team. The individual will work with our department managers and production teams to ensure client projects are moving along and deadlines are being met. This position requires a motivated, organized and team-oriented individual who is proactive and continuously willing to take on multiple projects and clients at any given time.

The Client Services Department (CSD) is responsible for day-to-day project management and coordination, relationship management, client growth and strategy. As an Account Manager, you would be coordinating daily efforts alongside other team members within the Client Services Department. You would be working directly with assigned clients, department managers and production team members.Location: Cleveland-Akron area with the ability to be in the office 3 days per week (Tuesday and Wednesday required).

Specific Responsibilities:

• Develop, maintain and extend client relationships
• Work with each client to establish target goals and objectives
• Day-to-day client relationship management
• Develop and execute on strategic recommendations
• Stay abreastofchanges in markets and technologies to be able to analyze accounts
• Involved in brainstorming and troubleshooting processes, creativity and problem solving
• Motivate others and utilize negotiation skills as needed
• Work through a sales and farming process to pitch services that meet client needs
• Ability to give “color” to“black & white” situations to find a solution that works for both agency and client
• Critical thinker who can reframe client requests to provide solutions agnostic of medium

Primary Qualifications:

• Strong organization and time management skills are required
• A team-oriented individualwho is motivated and an effective communicator
• Ability to provide project direction to production team members
• Ability to generate and present ideas
• An excellent understanding of client care
• The ability to work independently and as part of a team
• Dexterity to manage several tasks at once

The Right Fit for this Role will:

• Care about client needs and always be curious.
• Think and act like a marketer.
• Partner with their client, not give them homework.
• Be an "orange" to their "apple" when it comes to competitor comparisons.
• Think about "what would I do if this were my money?"
• Set expectations early, and often.

Expected Experience:

• Bachelor’s degree in marketing, advertising, communications or related program
• Minimum of 3-5 years’ experience in a marketing role
• This position provides a market-competitive base salary between $50,000 and $60,000. This role can make anywhere between $50,000& $70,000 per yeardepending on performance. with the final amount determined by the candidates' experience and qualifications.

We provide many perks & benefits that support our team members with their health, continued education, and home life. As we migrate this new norm, we are always evolving, and believe that it is important to continue to grow our list of benefits to provide our team members with all they need to succeed.