Chemicals Account & Order Lead

Sole Hire LLC; Belcamp (MD); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA & FSA

401(k) with match

Annual bonus

Disability insurance (short/long-term)

Life & AD&D protection

Employee Assistance Program

PTO 15 days

Professional growth

Job summary

Sole Hire is seeking an Account Representative in Belcamp, MD to own the end-to-end order cycle for a specialty chemical distributor. You’ll be the main point of contact for customers and drive quote-to-delivery efficiency.

You’ll collaborate with Sales, Operations and Logistics to resolve issues, improve tools, and measure results. Requires 5+ years in customer-facing roles and ERP/CRM proficiency.

Qualifications

• 5+ years in a customer-facing role in chemical distribution, manufacturing, logistics or industrial products.
• Hands-on experience with ERP/CRM systems, using order, inventory and shipment data to troubleshoot.
• Track record of resolving issues like backorders, carrier misses, documentation errors and returns/claims.
• Clear, direct communication and strong attention to detail.
• Good judgment on when to follow policy and when to escalate.

Responsibilities

• Manage the full order process: quotes, order entry, changes, tracking, delivery coordination, issue resolution and follow-up.
• Partner with Sales to strengthen customer relationships and spot growth opportunities.
• Set clear expectations with customers and keep them updated throughout each order.
• Catch order risks and delays early and act before they affect the customer.
• Work with Operations, Logistics, Finance and Quality to resolve issues and prevent repeat problems.
• Keep customer, order and issue records accurate and up to date.
• Escalate complex or high-risk situations while staying with them through resolution.
• Recommend practical improvements to processes, tools and communication.

Skills

Customer service

Account management

Order management

ERP/CRM experience

Attention to detail

Clear communication

Tools

ERP/CRM software

Job description

Sole Hire is seeking an Account Representative in Belcamp, MD to own the end-to-end order cycle for a specialty chemical distributor. You’ll be the main point of contact for customers and drive quote-to-delivery efficiency.

You’ll collaborate with Sales, Operations and Logistics to resolve issues, improve tools, and measure results. Requires 5+ years in customer-facing roles and ERP/CRM proficiency.