Account Representative

Sole Hire; Norwood (MA); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Holidays

401(k) match

Job summary

Sole Hire LLC in Norwood, MA area, is seeking an Account Representative / Customer Service Rep to support client relationships in the chemical manufacturing sector. You will manage orders, resolve issues, and maintain strong customer connections in a hybrid work setting.

The role offers a hybrid (in-office after 90 days), growth opportunities, and a compensation package up to $70,000 with an annual bonus.

Qualifications

• High school diploma or equivalent and at least 3 years of related experience, preferably in chemical manufacturing.
• Proficiency in CRM systems; Datacor experience is a plus.
• Excellent verbal and written communication with a strong customer-service orientation.
• Ability to multitask and manage time effectively in a hybrid environment.
• Detail-oriented with active listening skills and a problem-solving mindset.
• Comfort with a standard indoor office setting and a in-office hybrid schedule.

Responsibilities

• Deliver exceptional customer service by providing accurate information about products and services, processing orders, and resolving issues efficiently.
• Maintain a positive and helpful demeanor to ensure complete customer satisfaction.
• Identify and prioritize customer issues, ensuring timely updates and resolutions.
• Process orders, changes, and cancellations while keeping detailed records of all customer interactions and actions taken.
• Collaborate with internal departments for unresolved issues to ensure a seamless customer experience.

Skills

CRM Systems

Verbal Communication

Written Communication

Time Management

Active Listening

Detail-Oriented

Education

High School Diploma or equivalent

Tools

Datacor

Job description

Norwood, United States | Posted on 06/19/2026

Sole Hire is a Recruiting, HR Consulting, and Candidate Connection firm specializing in a wide range of Human Resources & Talent Management services.

Job Description

Join Our Team as an Account Representative / Customer Service Rep!

Location: Norwood, NJ
Industry: Chemical Manufacturing

Company Type: Chemical Distributing
Type: Full-Time/Direct Hire
Environment: Hybrid (in-office after 90 days)
Compensation:Up to $70,000 + annual bonus

Sole Hire LLC, a renowned recruitment and HR consulting firm, is excitedto announce an opportunity for a strategic and dynamic individual to join ourclient's team as an Account Representative / Customer Service Rep within theinnovative Chemical Manufacturing industry.

About the Role:
Are you passionate about enhancing client experiences and deliveringexceptional service? As an Account Representative / Customer Service Rep, youwill be at the forefront of ensuring customer satisfaction by understanding andempathizing with client needs, effectively communicating solutions, andmaintaining strong relationships. This role not only offers a hybrid workingenvironment but also the opportunity for career growth and development in asupportive work culture.

Key Responsibilities:

• Deliver exceptional customerservice by providing accurate information about products and services,processing orders, and resolving issues efficiently.
  
• Maintain a positive and helpfuldemeanor to ensure complete customer satisfaction.
  
• Identify and prioritize customerissues, ensuring timely updates and resolutions.
  
• Process orders, changes, andcancellations while keeping detailed records of all customer interactionsand actions taken.
  
• Collaborate with internaldepartments for unresolved issues to ensure a seamless customerexperience.
  

Requirements

Qualifications and Skills:

• High school diploma orequivalent; minimum of 3 years of related experience, preferably inchemical manufacturing.
  
• Proficiency in CRM systems, withexperience in Datacor being a plus.
  
• Excellent verbal and writtencommunication skills, with a strong orientation towards service andcritical thinking.
  
• Ability to multitask effectivelyand manage time efficiently.
  
• Detail-oriented with activelistening skills.
  
• Enjoy a standard indoor office setting with a flexible 4X1 hybrid schedule.
  
• Engage in activities that requiresitting, keyboarding, speaking, and listening, ensuring effectivecommunication and task management.
  

Benefits:
Join a team that values its employees by offering a comprehensive benefitspackage including Medical, Dental, and Vision insurance, Paid Time Off (PTO),and Holidays. We also provide a 401(k) plan with a 4% match, among otherfantastic perks that promote a healthy and balanced life.

Why Join Us?
This position not only offers a competitive salary and benefits but also provides a platform for professional growth in a dynamic industry. Be a part of a team that values innovation, collaboration, and a commitment to excellence.