Account Representative

Sole Hire LLC; Belcamp (MD); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA & FSA

401(k) with match

Annual bonus

Disability insurance (short/long-term)

Life & AD&D protection

Employee Assistance Program

PTO 15 days

Professional growth

Job summary

Sole Hire is seeking an Account Representative in Belcamp, MD to own the end-to-end order cycle for a specialty chemical distributor. You’ll be the main point of contact for customers and drive quote-to-delivery efficiency.

You’ll collaborate with Sales, Operations and Logistics to resolve issues, improve tools, and measure results. Requires 5+ years in customer-facing roles and ERP/CRM proficiency.

Qualifications

• 5+ years in a customer-facing role in chemical distribution, manufacturing, logistics or industrial products.
• Hands-on experience with ERP/CRM systems, using order, inventory and shipment data to troubleshoot.
• Track record of resolving issues like backorders, carrier misses, documentation errors and returns/claims.
• Clear, direct communication and strong attention to detail.
• Good judgment on when to follow policy and when to escalate.

Responsibilities

• Manage the full order process: quotes, order entry, changes, tracking, delivery coordination, issue resolution and follow-up.
• Partner with Sales to strengthen customer relationships and spot growth opportunities.
• Set clear expectations with customers and keep them updated throughout each order.
• Catch order risks and delays early and act before they affect the customer.
• Work with Operations, Logistics, Finance and Quality to resolve issues and prevent repeat problems.
• Keep customer, order and issue records accurate and up to date.
• Escalate complex or high-risk situations while staying with them through resolution.
• Recommend practical improvements to processes, tools and communication.

Skills

Customer service

Account management

Order management

ERP/CRM experience

Attention to detail

Clear communication

Tools

ERP/CRM software

Job description

Belcamp, United States | Posted on 10/27/2026

Sole Hire is a Recruiting, HR Consulting, and Candidate Connection firm specializing in a wide range of Human Resources & Talent Management services.

Job Description

bout the opportunity

Sole Hire is recruiting an Account Representative for a well-established specialty chemical distributor. You'll join its fast-growing Oil & Lubricants commercial team. You'll be a main point of contact for customers and own every order from quote to delivery. You'll also help shape how the team works, including new tools like AI and better ways to measure results.

What you'll do

• Manage the full order process: quotes, order entry, changes, tracking, delivery coordination, issue resolution and follow-up
• Partner with Sales to strengthen customer relationships and spot growth opportunities
• Set clear expectations with customers and keep them updated throughout each order
• Catch order risks and delays early and act before they affect the customer
• Work with Operations, Logistics, Finance and Quality to resolve issues and prevent repeat problems
• Keep customer, order and issue records accurate and up to date
• Escalate complex or high-risk situations while staying with them through resolution
• Recommend practical improvements to processes, tools and communication

Requirements

What you bring

• 5+ years in a customer-facing role (customer service, account management or order management) in chemical distribution, manufacturing, logistics or industrial products
• Hands-on experience with ERP/CRM systems, using order, inventory and shipment data to troubleshoot
• A track record of resolving issues like backorders, carrier misses, documentation errors and returns/claims
• Clear, direct communication and strong attention to detail
• Good judgment on when to follow standard policy and when to escalates

Nice to have

• Experience with regulated products: SDS/COA, hazmat shipping and compliance documentation
• A history of spotting repeat problems and putting fixes in place that stick

Schedule

Monday–Friday, alternating weeks of 9:00am–5:00pm and 8:30am–4:30pm.

• Medical, dental and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with Safe Harbor company match
• Eligible for an annual bonus
• Company-paid short-term and long-term disability
• Life and AD&D, accident and critical illness coverage
• Employee Assistance Program
• 15 days (120 hours) of PTO a year, available immediately (prorated in year one)
• Professional growth and continuous learning opportunities