Strategic Account Manager: AI-Driven SaaS Growth

Sequel.io; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership from day one

Remote-first with NY/SF hubs

Voice at the table

AI-native tools

Comprehensive benefits

Generous PTO

Job summary

Sequel.io is growing its Customer Success team and seeks an Account Manager to own and expand relationships with customers across their lifecycle.

You will be the trusted advisor to marketing leaders, guiding onboarding, adoption, renewals, and expansion while collaborating with Sales, Product, Support and Leadership. This remote-first role offers visibility and growth with stakeholders from mid-market to enterprise.

Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or Mid‑Market/Enterprise Account Ownership in B2B SaaS.
• Proven ability to manage renewals, expansions, and long‑term customer relationships.
• Experience working with mid‑market or enterprise customers and multiple stakeholders.
• Strong relationship‑building skills, including comfort engaging with executive‑level buyers.

Responsibilities

• Own the Customer Relationship across lifecycle, including onboarding, adoption, renewals, and expansion.
• Drive Adoption, Retention & Expansion by guiding customers on best practices and coordinating with Sales, Product, Support and Leadership.
• Be the Voice of the Customer by gathering feedback and translating it into action for Product and internal teams.
• Build & Scale Customer Success by contributing to playbooks, processes, and enablement initiatives.

Skills

Account management

Renewals & expansions

Stakeholder management

Strategic thinking

Analytics/data interpretation

Startup environment adaptability

Tools

Salesforce

HubSpot

Marketo

Job description

Sequel.io is growing its Customer Success team and seeks an Account Manager to own and expand relationships with customers across their lifecycle.

You will be the trusted advisor to marketing leaders, guiding onboarding, adoption, renewals, and expansion while collaborating with Sales, Product, Support and Leadership. This remote-first role offers visibility and growth with stakeholders from mid-market to enterprise.