AI-Driven Expansion Account Manager

incident; San Francisco (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Competitive PTO

First Friday off

Enhanced 401k

Equity

AI spend across the company

Parental leave

Setup and personal development budgets

Job summary

incident.io is hiring an Expansion Account Manager to own a growing book of commercial customers, retain them, and unlock expansion opportunities. You will spot signals for growth, lead renewal conversations, and collaborate with CS, GTM, Sales, and Product to improve how we sell and expand.

You’ll apply AI to build faster account plans and craft authentic outreach. The role emphasizes ownership, startup agility, and a data-driven approach to revenue growth within a fast-moving AI-focused

Qualifications

• Experience expanding accounts and renewals.
• Comfort discussing with CTOs and VPs.
• Ability to handle challenging deals and persevere.
• Interest in AI-enabled workflows and tooling.

Responsibilities

• Own a portfolio of commercial customers end-to-end and drive retention and growth.
• Spot expansion signals and propose growth moves within customers.
• Collaborate with CS, GTM, Sales and Product to feed learnings back into how we sell and expand.
• Use AI to build account plans and draft outreach that still sounds like you wrote it.

Skills

Expansion account management

Revenue growth

Renewals conversations

AI tooling

Cross-functional collaboration

Tools

CRM software

Job description

incident.io is hiring an Expansion Account Manager to own a growing book of commercial customers, retain them, and unlock expansion opportunities. You will spot signals for growth, lead renewal conversations, and collaborate with CS, GTM, Sales, and Product to improve how we sell and expand.

You’ll apply AI to build faster account plans and craft authentic outreach. The role emphasizes ownership, startup agility, and a data-driven approach to revenue growth within a fast-moving AI-focused