Strategic Account Manager — AI-Driven Growth

Togetherwork; Austin (TX); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Sick leave

Holidays

Parental leave

Job summary

TogetherWork is seeking an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization in Austin, TX. You will own client relationships, drive satisfaction and retention, and identify growth opportunities across accounts.

You will collaborate with Sales, Customer Success, and Operations to ensure clients achieve their goals and receive consistent, measurable value, while leveraging AI-enabled workflows to improve efficiency.

Qualifications

• Experience managing client relationships and renewals.
• Strong communication and problem-solving abilities.
• Experience using CRM tools to manage accounts.

Responsibilities

• Manage client relationships and serve as primary strategic partner for assigned accounts.
• Understand client goals and ensure delivery of services aligned to their objectives.
• Resolve client issues with urgency and professionalism.
• Prepare and present business reviews to executive-level audiences.
• Own the end-to-end renewal process.
• Identify upsell and cross-sell opportunities within assigned accounts.
• Partner with Sales, Customer Success, and Operations to deliver aligned outcomes.
• Maintain accurate records of client interactions and account activity.

Skills

Client relationship management

Growth opportunities

Excellent communication

CRM usage

Cross-functional collaboration

Problem solving

Account ownership

Executive-level communication

Time management

Tools

CRM software

Microsoft Office

Windows OS

Job description

TogetherWork is seeking an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization in Austin, TX. You will own client relationships, drive satisfaction and retention, and identify growth opportunities across accounts.

You will collaborate with Sales, Customer Success, and Operations to ensure clients achieve their goals and receive consistent, measurable value, while leveraging AI-enabled workflows to improve efficiency.