Activation Manager — AI-Driven Onboarding & Growth

RealWork Labs Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Team outings

Flexible PTO

401(k)

Job summary

RealWork in Austin, TX is seeking a Manager to lead the Activation team, owning onboarding and early retention for new customers. This player-coach role focuses on coaching, process improvement, and stepping in on calls when needed.

You’ll drive team performance with KPI tracking, coordinate with Sales, Product, and Eng-in ensuring smooth handoffs and AI-assisted workflows. This full-time role expects a strong communicator who thrives in a fast-paced SaaS environment.

Qualifications

• Minimum 1 year of people management experience in a professional setting.
• 5+ years in customer-facing roles such as onboarding, implementation, or support, preferably SaaS.
• Excellent communication skills and phone presence, with coaching ability.
• Strong aptitude for learning software quickly and explaining it clearly.
• Comfort with data, reports and dashboards to drive decisions.
• Experience using a CRM such as Salesforce and openness to AI tools.

Responsibilities

• Lead daily operations: workload, scheduling, call coverage, and one-on-one meetings.
• Hire, onboard and train Activation Specialists and maintain training materials.
• Review live/recorded calls and emails, audit work, and provide concrete feedback.
• Serve as escalation point for complex issues and cover for specialists when needed.
• Track KPIs and report trends to Customer Success leadership; act on at-risk accounts.
• Develop AI-assisted workflows for repetitive work and coach the team to use them.

Skills

People management

Communication skills

Data literacy

Problem-solving

Tools

Salesforce

Gong

Confluence

Claude

ChatGPT

Zapier

Job description

RealWork in Austin, TX is seeking a Manager to lead the Activation team, owning onboarding and early retention for new customers. This player-coach role focuses on coaching, process improvement, and stepping in on calls when needed.

You’ll drive team performance with KPI tracking, coordinate with Sales, Product, and Eng-in ensuring smooth handoffs and AI-assisted workflows. This full-time role expects a strong communicator who thrives in a fast-paced SaaS environment.