Strategic Account Manager - Ad Tech & Data Solutions

StepStone Group; Minnesota; On-site; USD 58,000 - 96,000; Full time

Job summary

Appcast is seeking an Account Manager to nurture client relationships and manage advertising spend while leveraging Appcast’s software solutions to meet client needs. You will own a portfolio of accounts, collaborate across product and development teams to resolve issues, and deliver data-driven insights to help clients achieve KPIs.

The role emphasizes proactive communication, multi-channel campaigns, and quarterly business reviews. Some travel may be required as part of client partnerships.

Qualifications

• Professional experience solving client problems, preferably in a technical environment.
• Experience collaborating to solve complex problems with a solutions-oriented mindset.
• Ability to leverage technical platforms and data sharing for cross-functional problem solving.
• Excellent written and verbal communications across multiple platforms (Slack, Jira, MS Teams).
• Experience crafting analytical presentations with storytelling.
• Strong organizational, prioritization, and follow-up skills.

Responsibilities

• Build and maintain strong client relationships as main contact, advocate, and partner.
• Own a portfolio of client accounts and drive KPI outcomes with internal teams.
• Track and manage client advertising spend daily, weekly, and monthly; propose budget solutions.
• Provide market research to build multi-channel campaigns and strategic recommendations.
• Perform data analysis, derive insights, and present client reports regularly.
• Collaborate with product and development to resolve bugs and technical issues.
• Partner with strategy and sales to expand client product mix and goals.
• Educate clients on campaigns and platform enhancements; communicate changes.
• Exceed client expectations by overcommunicating and overdelivering.
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.

Skills

Problem solving for clients

Cross-functional collaboration

Written & verbal communication

Communication across technical tools (

Education

Bachelor’s degree or equivalent experience

3+ years in account management or customer success

Software industry experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast is seeking an Account Manager to nurture client relationships and manage advertising spend while leveraging Appcast’s software solutions to meet client needs. You will own a portfolio of accounts, collaborate across product and development teams to resolve issues, and deliver data-driven insights to help clients achieve KPIs.

The role emphasizes proactive communication, multi-channel campaigns, and quarterly business reviews. Some travel may be required as part of client partnerships.